Check for Errors  

• Review only on control computer to identify any error messages on the screen. Error 30369

• If Pandoras Box software is not open or it is not have access, access it through RealVNC:

1. Open the RealVNC software.

2. Select the screen with the IP address or write your own PB IP Address: XXX.XXX.XXX.XXX

3. Click to connect.

4. When prompted for a DEFAULT password, enter: Pandoras.

• Once connected, check the Pandoras Box window for the error message.

• Take a screenshot to save the Error.

• If the same error has occurred repeatedly and Pandoras Box crashes, write down the exact date and time of the incident.

• This information is required for tracking and updating the active support ticket.

Image 1. AVRK3-GPC1 screen

Restart Pandoras Box  

• After recording the error details, close or end the current task and open the Pandoras Box software again.

• When prompted to open or create a new project, select “Open”.

• In the folder that appears "This PC/Local Disk (C:)/Christie/content/projects/, locate and open the correct project file

• Project File Name: Fear_Not_Show_Test.pbb

• This will load the proper backup of the Pandoras Box project.

Image 2. Pandoras Box Open Files.

 Access the Sequence Inspector  

• Go to the top left corner of the screen and click “Project.”

• From the drop-down menu, select “Sequences.”

• A small submenu will appear; click on the file named [1] unnamed (indicated by a clock icon).

• Once selected, the Inspector window (on the right side of the screen) will update, confirming that you are viewing the inspector for that specific sequence.
  

• Reset and check the design again

Image 3. Pandora's Box Principal Screen.